Tag: business

business

Pathos

I have a hard time being pandered to. After years of working in technical support, where one is daily faced with an onslaught of frustrated people looking to get their problems solved, I’ve learned that all the things we teach customer service agents and other phone people is largely fluff. Our best years at the …

business

Field Of Dreams Is Bullshit

I am a failed businessman. I hate to say it, but it’s true. I can visualize all the systems, all the theory, all the necessary behavioural needs to make real leaders and motivated, happy employees. I’ve fought those battles in big businesses and small, made the mistakes that I had to learn from and I …